Telecommunication Software Experts
SaaS platform development, modernization, and long-term stewardship for telecom carriers, MVNOs, and the OSS and BSS vendors that serve them.
PALADEM designs platforms across provisioning and activation, billing and rating, customer care and self-service, network operations and monitoring, and carrier integrations including LNP, E911, and CDR pipelines. Our telecommunication software experts build the systems carriers, MVNOs, and vendors run every day: the OSS and BSS layers that subscribers, care agents, regulators, and network operators all depend on. We treat telecom platforms as long-lived regulated assets, not one-time deliverables, and we design for the horizon on which they will actually operate.
Sub-sectors We Have Worked Across
Each sub-sector carries its own workflow conventions, regulatory surface, and integration landscape. Our experience spans the set below, which lets us reuse proven platform primitives while respecting the details that differ from network ops to billing to customer care.
Provisioning & Activation
SIM and eSIM provisioning, number assignment, service activation, and network element configuration. We design provisioning flows as transactional workflows with clear rollback paths so a failed activation never leaves a subscriber, a number, and a network element in inconsistent states.
Billing & Rating
Rating engines, invoice generation, recurring and usage-based charges, discounts, taxes, and settlement. We model products, plans, and rate plans as first-class entities so new offers, promotions, and regulated surcharges can be rolled out as configuration rather than code.
Customer Care & Self-Service
Care agent consoles, subscriber self-service portals, ticketing, and case management. We design care and self-service as a single layer on top of the same subscriber and billing model so an agent and a subscriber see the same account truth at the same time.
Network Ops & Monitoring
Network element telemetry, alarm correlation, topology views, and operator dashboards. We design network ops tooling around the events and relationships that matter to on-call engineers, not raw counter dumps, so a 3 a.m. page points at a root cause rather than a wall of symptoms.
Carrier Integrations (LNP, E911, CDR)
Carrier-to-carrier integrations for number portability, emergency services, call-detail records, and interconnect settlement. We design these as audited, retry-aware pipelines with clear message schemas so a downstream carrier change does not cascade into subscriber-facing breakage.
Our Telecommunication Software Services
Custom Telecom SaaS Development
We design and build OSS, BSS, and subscriber-facing SaaS platforms end to end, from initial architecture through production deployment. Our engagements target the long-lived core of the platform: the subscriber, product, rating, and network integration layers the business depends on for a decade or more.
Legacy Platform Modernization
OSS and BSS platforms rarely tolerate a big-bang rewrite. We use incremental modernization to stabilize the existing system, carve the surface area into bounded modules, and migrate module by module behind feature flags. Subscribers keep their service and care teams keep working while the platform moves forward.
Integration Architecture
Telecom platforms live inside an ecosystem of upstream carrier NNIs, LNP clearinghouses, CDR mediators, E911 providers, payment processors, and regulator reporting targets. We design the integration layer so each external system can be swapped or extended without rewriting subscriber, rating, or billing business logic.
Compliance-Aware Data Design
CPNI on subscriber data, CALEA on lawful intercept, E911 on emergency routing, and USF and USAC on universal service reporting: the compliance landscape is real. We design the data model, access controls, and audit trail to carry compliance obligations by default, which keeps the platform defensible as regulations evolve.
Platform Stewardship & Support
We offer long-term stewardship for production telecom platforms: dependency upgrades, security patching, performance tuning, incident response, and feature work. Our stewardship engagements are sized to the real surface area of your codebase rather than a fixed retainer that drifts out of alignment with reality.
Run Your Telecom Operation on PALADEM Platforms
When a telecom provider, ISP, WISP, or managed-service operator needs working software now rather than a full custom build, we offer three productized platforms under the PALADEM brand that line up with the reality of a subscriber-based business: sign-up funnels, field and back-office operations, and recurring billing.
PALADEM Collect for Recurring Subscriber Billing
Our unified payment processing and gateway platform is the natural fit for telecom money flows: monthly and quarterly subscriber billing, tiered and usage-based plans, auto-pay enrollment, installation and equipment charges, and self-service subscriber portals. Hosted payment pages and tokenized card-on-file keep the provider's general infrastructure out of PCI scope.
PALADEM Grow for Service Sign-Up Funnels & B2B Sales Pipeline
PALADEM Grow covers residential service-address qualification and sign-up funnels, business sales pipelines for managed services and SIP trunking, installation-appointment follow-up, outage-communication workflows, and AI voice agents for inbound service inquiries. The platform is pre-wired for both consumer and B2B motions.
PALADEM Scale for Field Operations & Back-Office Workflows
Our customizable ERP platform gives small and mid-sized telecom operators a single system for field-tech scheduling, vehicle and fleet management, equipment and inventory tracking, purchasing, HR, and accounting around the specialized OSS/BSS stack. We configure the Scale platform to back-office workflows rather than asking the operation to contort around generic defaults.
Custom Software When Productized Platforms Fall Short
Productized platforms cover common subscriber and back-office patterns, but telecom operators almost always carry OSS/BSS integrations, provisioning automation, address and serviceability logic, network monitoring hooks, or regulatory reporting that falls outside those patterns. When that happens, we build custom software from the ground up under our Software Stewardship Framework™ so the custom work is a long-lived asset rather than a one-time script.
Why PALADEM?
- Built for Telecom’s Long Horizon. Carrier and MVNO platforms run continuously for years under regulator scrutiny and customer dependence. We design for that horizon, not for the launch demo.
- US-Based Architecture, Global Delivery. Senior US architects lead every engagement, supported by a global engineering team for efficient, cost-effective delivery. See our full services for how we structure engagements.
- Software Stewardship Approach. Every engagement is guided by our Software Stewardship Framework™, which treats your platform as a long-lived asset to be cared for across all eight stewardship pillars rather than a one-time deliverable.
Related PALADEM Services
Expertise translates into practice through PALADEM’s service lines. These are the most commonly engaged services alongside or instead of expertise-specific work.
Fractional CTO & CIO Leadership
Continuous executive technology leadership for organizations whose technology decisions are starting to have permanent consequences.
Learn moreCustom Web Application Development
Bespoke web applications built and stewarded for the long term by US architecture leadership and a proven global delivery team.
Learn moreSoftware Product Management
Discovery, roadmap, and acceptance discipline that gets the right thing built and shipped on a predictable cadence.
Learn moreAgentic AI Business Automation
Autonomous workflows that reason and act, with the guardrails, checkpoints, and human oversight to keep them safe.
Learn moreUI/UX Design
Interface and experience design grounded in the people who will actually use the system.
Learn moreQA & Testing
Continuous, evidence-based quality validation across automated regression, manual testing, and performance testing.
Learn moreFrequently Asked Questions
What kinds of telecom platforms has PALADEM built software for?
PALADEM has built SaaS platforms across provisioning and activation, billing and rating, customer care and self-service, network operations and monitoring, and carrier integrations including LNP, E911, and CDR pipelines. The shared thread is carrier and MVNO software used every day by subscribers, care agents, and network operators, not subscriber handsets or radio stacks.
How do you handle compliance (CPNI, CALEA, E911, USF/USAC)?
Compliance is a first-class design concern, not a late-stage checklist. We treat CPNI as a data-classification first-class concern, build CALEA-capable audit and lawful-intercept interfaces into the architecture rather than bolting them on, design E911 pipelines with the address validation and routing obligations regulators expect, and model USF and USAC reporting data so it can be produced from primary records rather than reconstructed from logs. This work falls under our Security Stewardship and Business Stewardship pillars.
Do you integrate with carrier NNIs, LNP, and CDR systems?
Yes. Telecom platforms rarely live in isolation. Our integrations typically include NNI protocols with upstream and peering carriers, LNP transactions for port-in and port-out, and CDR ingestion and mediation for rating, billing, and settlement. We design the integration layer as a normalized boundary so each external system can be swapped or extended without rewriting subscriber or billing business logic.
Can you modernize a legacy OSS or BSS without disrupting service?
Yes. OSS and BSS platforms typically cannot tolerate a big-bang cutover because subscribers expect continuous service and regulators expect continuous reporting. We use incremental modernization: we stabilize what is fragile, carve the surface into bounded modules, and migrate subscriber segment by subscriber segment behind feature flags so new and legacy paths run side by side until the new path is proven. The platform stays shippable throughout, consistent with our Engineering Stewardship pillar.
Can you build customer-facing self-service on top of an existing OSS/BSS?
Yes. We design a self-service layer that sits on top of the existing OSS and BSS, with rate-aware quoting, activation flows, usage visibility, and billing history exposed to subscribers. The self-service surface reads and writes through well-defined service boundaries rather than directly into the underlying systems, which keeps the self-service experience evolvable without destabilizing the core platform.